🛡️LEGAL & COMPLIANCE
Core Privacy Commitment & Global Compliance
VIDECOM ("Platform", "we", "us", or "our", official domain https://videcom.app) is committed to protecting your privacy in full compliance with global data protection regulations, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and official developer policies of Meta, Google, and TikTok. We strictly declare: We NEVER sell, rent, or trade your personal data or social platform OAuth access tokens to any third party.
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Scope & Introduction
This Privacy Policy explains how VIDECOM collects, uses, stores, secures, and deletes your personal information when you visit our website, register an account, utilize our automated AI e-commerce video generation engine, or connect third-party social media platforms (such as Meta/Facebook, Instagram, TikTok, YouTube, Threads).
By registering, logging in, or using the Platform, you acknowledge that you have read, understood, and agreed to all terms outlined in this Privacy Policy. If you do not agree with any terms, please immediately discontinue use of the service.
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Information We Collect
To deliver automated e-commerce video generation and multi-channel matrix distribution, we collect:
- •[Account & Identification Data]: Name, email address, cryptographic password hash, and user preference settings.
- •[Third-Party Social Platform OAuth Data]: When connecting your Meta, TikTok, or YouTube accounts via OAuth, we only collect authorized public profile data (username, avatar), Page/Channel IDs, and time-limited API Access Tokens.
- •[E-Commerce Assets & Generated Media]: Uploaded product images, descriptions, custom video templates, rendered video files, and scheduled publication logs.
- •[Technical & Telemetry Data]: IP addresses, browser types, operating systems, timestamped access logs, API request payloads, and diagnostic telemetry.
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Legal Basis for Processing (GDPR Art. 6)
Under GDPR Article 6 and international privacy laws, we process your personal information under the following legal bases:
- •[Performance of Contract]: Rendering, encoding, and publishing short video content to your specified social channels.
- •[Explicit User Consent]: Authenticating via OAuth to communicate with social platforms and publish content on your behalf.
- •[Legitimate Interests]: Maintaining cybersecurity, preventing unauthorized attacks, and optimizing platform performance.
- •[Legal Compliance]: Complying with statutory taxation, auditing, and global regulatory legal processes.
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Third-Party Social Platforms & API Policies
VIDECOM is tightly integrated with major social platforms and adheres strictly to developer terms and privacy frameworks:
Meta (Facebook & Instagram) Platform Compliance
We request only required permissions (e.g., pages_show_list, instagram_content_publish). All Meta Access Tokens are stored with AES-256 encryption at rest and never transferred or used for advertising remarketing.
Google & YouTube API User Data Policy
VIDECOM's use and transfer of information received from Google APIs adhere strictly to the Google API Services User Data Policy, including the Limited Use requirements.
TikTok Open Platform Policy
Credentials are managed in full compliance with TikTok Developer Terms solely for scheduled direct video uploads.
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Data Security, Encryption & Global Transfers
We implement industry-standard technical and organizational security measures:
- •[End-to-End Encryption]: All network communications enforce TLS 1.3 / HTTPS.
- •[Encryption at Rest]: Databases and file storage buckets enforce AES-256 standard encryption algorithms.
- •[Least Privilege Access]: Multi-layer firewalls, strict role-based access controls, and periodic token rotation.
- •[Cross-Border Protection]: International data transfers rely on European Commission Standard Contractual Clauses (SCCs).
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Data Retention Policy
We retain your personal information only for as long as necessary to provide the services:
- •[Account & Credentials]: Retained for the duration of your active account or connected integration.
- •[Revocation of Access]: When you disconnect an integration, the associated Access Token is immediately permanently purged.
- •[Account Deletion]: When you request account deletion, all associated generation history, tokens, and profiles are permanently erased within 30 days.
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Your Statutory Privacy Rights (GDPR & CCPA/CPRA)
Regardless of where you reside, you have full control over your personal data:
- •[Right to Access / Know]: Request details on the personal data categories and records we hold about you.
- •[Right to Rectification]: Request correction of inaccurate or incomplete information.
- •[Right to Erasure / Forgotten]: Request permanent deletion of your account and personal data (see Data Deletion Guide).
- •[Right to Restrict & Object]: Restrict or object to specific data processing activities under statutory conditions.
- •[Right to Data Portability]: Request a structured, commonly used copy of your personal data.
- •[Do Not Sell/Share Personal Info]: VIDECOM does not sell user data, adhering strictly to non-discrimination principles.
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Cookies & Tracking Technologies
We use essential session cookies and local storage solely to keep you logged in and store theme/locale preferences. We do not use intrusive cross-site tracking cookies for behavioral advertising.
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Children's Privacy (COPPA Compliance)
Our service is strictly intended for businesses and individuals of legal age. We do not knowingly collect personal data from children under 13 (or under 16 in the EU). Any such data discovered will be promptly deleted.
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Policy Updates & Contact Information
VIDECOM reserves the right to update this Privacy Policy. Significant changes will be announced on this website or via email. For any privacy requests or questions, please contact our Data Protection Officer:
- •Service Operator: VIDECOM Team (videcom.app)
- •Operating Location & Jurisdiction: Taipei City, Taiwan
- •Customer Support & Billing: [email protected]
- •Data Protection Officer (DPO) & Compliance: [email protected]
- •Business Hours & SLA: Monday - Friday, 09:00 - 18:00 (UTC+8), response within 24-48 hours
- •Official Website: https://videcom.app
