OFFICIAL SUPPORT & HELP CENTER
We Are Here to Help
Whether you have inquiries regarding subscriptions, API integration, refund requests, or partnerships, VIDECOM responds within 24 to 48 business hours.
📍Direct Support Channels
Business Hours & Timezone
Monday - Friday, 09:00 - 18:00 (UTC+8 / Taipei Time)
Operating Entity
VIDECOM Studio (Operated by Fan Chi Wen)
TuCheng Dist, New Taipei City, Taiwan
Merchant of Record (MoR)
Polar.sh (Statement Descriptor: POLAR* VIDECOM)
Powered by Polar Software Inc. / Stripe Connect
🛡️PCI-DSS Level 1 & SSL Secure
所有線上訂閱皆由授權名義記錄商 Polar.sh 處理。所有付款憑證全程使用 256 位元 TLS 1.3 加密傳輸，VIDECOM 伺服器絕不儲存您的信用卡完整卡號。
Send an Inquiry
Within 24 to 48 business hours
SLA 24-48h
✓
Message Sent Successfully!
Thank you for reaching out. Our support team has received your inquiry and will respond via email within 24 to 48 business hours.
⚡ Self-Service Quick Actions
How do I cancel my recurring subscription?
Sign in to Studio, go to Billing Dashboard, and open Customer Portal for 1-click immediate cancellation without penalties.
When will my plan activate?
Instant cloud activation via real-time Webhook (typically within 60 seconds, max 5 minutes).
How do I request a refund?
Within 7 days of initial purchase with minimal compute consumption, email us your Order ID for review within 1-2 business days.